Cyberpunk 2077 players getting to keep the game despite refunding it

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Generosity or an oversight? (pic: CD Projekt)

A number of Cyberpunk 2077 owners have reported that they haven’t been asked to return their copies even after refunding them.

Once news broke that Cyberpunk 2077 was plagued with bugs and other issues, CD Projekt attempted to remedy the situation by offering refunds to anyone who was dissatisfied with it.

The situation was so dire that Sony and Microsoft began to accept refunds for digital copies of the game and even retailers like GameStop, which only issue refunds for unopened products, made an exception.

Some players, however, needed to contact CD Projekt directly to receive their refund. But, to their surprise, they’ve apparently been allowed to keep the game as well.

One owner by the name of Steve spoke with Vice, explaining that he had requested a refund back in December for the collector’s edition of Cyberpunk 2077, which retails at £249.99 in the UK and $250 in the US where Steve is.

He not only received the refund in full via PayPal (plus the added sales tax), but CD Projekt never asked for Steve to send any of the edition’s contents back.

‘I was surprised I didn’t need to [send it back],’ said Steve, ‘So I still have everything. As a customer, I feel they ‘made good’ on it. Just show proof and we’ll return your money.’

Another player named Ben, who had bought a digital Xbox code for Cyberpunk 2077 and redeemed it, was told by Best Buy (the retailer he bought the code from) to contact CD Projekt about refunding it.

CD Projekt’s refund form made no mention of Ben’s situation but, upon speaking with CD Projekt, the company decided to issue the refund and Ben still has access to his game.

‘Strangely, [I] have still got access to the game via my Xbox, it doesn’t show as being revoked, even though I sent them the code,’ said Ben, ‘No idea how that will pan out in the long run!’

Cyberpunk 2077

The game has still been a financial success for CD Projekt (Pic: CD Projekt)

Vice reports that several others who sought refunds were told that they would have to return their copies but have not been asked to do so yet or sent details on how to do it.

At the time of writing, CD Projekt hasn’t commented on the situation, so it’s unknown whether this is a mistake on the company’s part or if it’s decided to just let players keep their copies.

It’s also unclear whether this only applies to American customers or if UK customers have been experiencing the same thing.

A quick search online for answers shows some angry players still waiting on their refunds but, according to Vice, the refund form does say that customers should expect to be contacted throughout February and March.

CD Projekt can certainly afford to let some customers essentially get the game for free. Despite how disastrous its release was, it still made its money back before it even launched. And even after it was removed from the PlayStation Store, CD Projekt reported that the game had sold 13 million copies.

However, the company is in dire straits, with its stocks having dropped since launch and two separate lawsuits from its own investors being filed against it.

Have you received your refund for Cyberpunk 2077 and still own your copy? Let us know via email or in the comments below.

Cyberpunk 2077 is available on PC, PlayStation 4, Xbox One, and Stadia. It’s scheduled to release for PlayStation 5 and Xbox Series X in 2021.


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