CD Projekt has offered free refunds for the console versions of Cyberpunk 2077 but it doesn’t seem as if Sony and Microsoft are quite so keen.
Just four days after it first came out publisher and developer CD Projekt were forced to make an apology about the state of Cyberpunk 2077 on the base models of PlayStation 4 and Xbox One, with a promise to honour refunds until December 21. The only problem is they don’t seem to have checked that with Sony or Microsoft.
Numerous reports are coming in from fans on social media that they are being denied refunds, with Sony apparently asking customers to wait until CD Projekt releases patches to fix the game – something which is not expected to be complete until at least February.
Sony has always been infamous for its unwillingness to offer digital refunds under almost any circumstance but Microsoft has apparently also been reticent in this case, with many reporting that their refund requests have been denied.
CD Projekt’s advice was to use the refund system of PSN or Xbox or, if you have a boxed copy, to first try to get a refund at the store where you bought the game. If not, customers are told to email email@example.com before December 21.
What seems to be especially frustrating about this situation is that some people are getting refunds, including from Sony, even while many are not.
It’s not clear what logic, if any, is deciding who does or doesn’t get a refund but one theory is that it’s dependent on whether you’ve played the game or been instantly put off by the headlines and never actually started it – although merely downloading it seems to be enough for some customer services staff.
Sony’s refund policy states that no one is eligible for a refund ‘unless the content is faulty’, which many would consider Cyberpunk 2077 to be – although Sony may argue that it depends which console you play it on, as it runs significantly better in terms of performance, if not bugs, on PS4 Pro.
Microsoft’s policy is similar but accepts that ‘there may be extenuating circumstances’ that demand a refund, which is granted according to ‘a variety of factors’ such as ‘time since date of purchase, time since release, and use of the product’.
Unless you’ve already beaten the game, and now gone back for a refund, it’s hard to see how any of those three factors would be an issue in the case of Cyberpunk 2077 and yet still people are being denied refunds.
What, if anything, CD Projekt will do to try and address the situation is unclear but yesterday it was revealed that the game had made a profit long before it was even released, so they clearly have the financial means to do right by customers.
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